SMS multi-factor authentication is not functioning

Incident Report for ESS (Public)

Resolved

This incident has been resolved.

Posted May 08, 2020 - 04:12 UTC

Update

We are currently working on deploying a fix for this issue. If account access is required in the meantime, support is available to help regain access to your account.

Posted May 08, 2020 - 01:45 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted May 08, 2020 - 00:22 UTC

Investigating

We are currently investigating an issue that is preventing customers that use SMS as an MFA token from logging in. We have a fix in progress and will update again in one hour.

Posted May 07, 2020 - 23:23 UTC

This incident affected: Global services (Cloud console).