Customers cannot login to Elastic Cloud use console

Incident Report for ESS (Public)

Resolved

We have monitored the health of the Elastic Cloud User Console and have confirmed the incident with logging into cloud.elastic.co and the Elastic Support Hub has been resolved.
Posted Jun 12, 2024 - 18:07 UTC

Update

We are continuing to investigate the cause of this issue, and are monitoring the status of our mitigations. We will post an update within one hour or when we have new information to share.
Posted Jun 12, 2024 - 17:04 UTC

Monitoring

Our engineering teams have mitigated the issue and logins are now working. We will continue to monitor the health of the Elastic Cloud User Console for one hour prior to resolving the incident.
Posted Jun 12, 2024 - 15:39 UTC

Investigating

We are aware of an issue preventing users from logging in to the Elastic Cloud user console. Our engineers are investigating the issue. We will post an update within one hour or when we have new information to share.
Posted Jun 12, 2024 - 14:40 UTC