Some emails sent to customers may contain inaccessible links

Incident Report for ESS (Public)

Resolved

This incident has been resolved.

Posted Dec 20, 2019 - 22:33 UTC

Monitoring

We will keep monitoring the situation in the coming hours to make sure the issue has been permanently resolved.

Posted Dec 20, 2019 - 11:25 UTC

Identified

We have traced the issue to a missing configuration setting and applied a change which has resolved the issue.

Posted Dec 20, 2019 - 11:20 UTC

Investigating

We have received reports about broken or inaccessible links in some of the communication shared with our customers.The issue is currently being investigated. We will provide an update within 1 hour.

Posted Dec 20, 2019 - 10:26 UTC

This incident affected: Global services (Email notifications).