Issue applying plans in Elastic Cloud Hosted

Incident Report for ESS (Public)

Resolved

The issue has been successfully mitigated and full service has been restored to the AWS region; the root cause involved an internal provisioning system temporarily preventing the application of new hosted plans, which has now been corrected. We will continue to monitor the system closely.

Posted Nov 17, 2025 - 00:52 UTC

Update

We are actively investigating the root cause of the incident and are working towards a full resolution. The next update will be provided as soon as significant progress is made or a preliminary resolution timeframe is established.

Posted Nov 16, 2025 - 22:33 UTC

Investigating

We are currently investigating an issue with Elastic Cloud Hosted in the eu-west-1 region of AWS. Customers may be experiencing issues with upgrades, new deployments, and vacates in that region.

Posted Nov 16, 2025 - 21:12 UTC