Metering issue with Elastic Cloud Hosted Deployments

Incident Report for Elastic Cloud (Public)

Update

We are still investigating the metering issue impacting a small number of customers. We will proactively issue billing corrections where necessary.

We'll provide another update when new information is available.

Posted Jul 21, 2026 - 23:15 UTC

Investigating

We have identified an issue with our metering of Instance Capacity for Hosted Deployments that affects a subset of customers.
We currently believe the impact to be limited to a small number of customers but are still working to identify and correct all occurrences of this issue. We will proactively issue billing corrections where necessary.

Posted Jul 21, 2026 - 14:24 UTC