Logging/Metrics Issues in GCP europe-west1

Incident Report for Elastic Cloud (Public)

Resolved

A majority of cluster metrics and logs for GCP europe-west1 have been backfilled and have been up-to-date for at least half an hour now.
Posted Oct 31, 2017 - 19:29 UTC

Update

We're still monitoring the data ingestion of metrics and cluster logs for GCP europe-west1.
Posted Oct 31, 2017 - 19:01 UTC

Update

We're still monitoring the data ingestion of metrics and cluster logs for GCP europe-west1.
Posted Oct 31, 2017 - 17:33 UTC

Update

We're still monitoring the data ingestion of metrics and cluster logs for GCP europe-west1; we're still a couple of hours behind but data ingest rates have also sped up.
Posted Oct 31, 2017 - 15:51 UTC

Monitoring

We've applied a fix and are monitoring progress while logs and metrics are reloaded. Will update once they become available on cloud.elastic.co for GCP europe-west1
Posted Oct 31, 2017 - 08:06 UTC

Identified

We've located the source of the problem and are working on a fix.

Cluster logs and metrics for clusters in GCP europe-west1 will be unavailable on cloud.elastic.co until the fix is in place.
Posted Oct 31, 2017 - 04:48 UTC

Investigating

We are currently investigating this issue. Logs and metrics on cloud.elastic.co may be unavailable for a subset of clusters.
Posted Oct 31, 2017 - 03:45 UTC