Connectivity Issues

Incident Report for Elastic Cloud (Public)

Postmortem

A detailed root cause/impact-analysis is available at https://www.elastic.co/blog/elastic-cloud-outage-april-2016

Posted Apr 22, 2016 - 02:25 UTC

Resolved

This incident has been resolved.

Posted Apr 10, 2016 - 12:01 UTC

Monitoring

Clusters with connectivity issues because of this problem should be reconnected at this point, and we're seeing error levels return to and remain normal.

Posted Apr 10, 2016 - 05:32 UTC

Update

We are ensuring stability of our coordination system, after which we will cycle through clusters showing issues.

Posted Apr 10, 2016 - 04:53 UTC

Identified

We are mitigating high load on our coordination system. While the wast majority of clusters are unaffected, we're seeing some reconnect-issues with Elasticsearch clusters on version 1.7.1 and older.

Cluster modification in us-east-1 is temporarily disabled.

Posted Apr 10, 2016 - 04:21 UTC

Investigating

We are currently investigating this issue.

Posted Apr 10, 2016 - 04:09 UTC